Help & policies
Shopping with confidence
Real stores, real stock, real people behind the counter. Here's how collection, returns and warranties work.
Returns
- Changed your mind? Bring an unused item back in its original packaging within 7 days, with your receipt, for an exchange or store credit.
- Faulty out of the box? We'll replace or refund it — just bring your proof of purchase.
- Returns are handled at any of our stores.
Warranty
- Products carry the manufacturer's warranty — usually 12 months unless the box states otherwise.
- If something fails within warranty, bring it to any store with your receipt and we'll assess it and handle the repair or replacement per the manufacturer's terms.
- Used screen protectors and other consumables are excluded.
Questions
How does collect-in-store work?+
Browse online, add to your bag, choose a store and tap Reserve on WhatsApp. We reply to confirm stock and hold it for you — then you pay and collect in store.
Is the stock shown online real?+
Yes. Availability comes straight from our till system, so if it says in stock, it's on the shelf. Live stock currently reflects 4U West Gate.
Which store do I collect from?+
Pick your collection store in the bag. Online collection currently runs from 4U West Gate, with the other branches coming online — but you're welcome to visit any of our five stores.
How do I pay?+
For now, payment is in store when you collect. Secure online payment (VodaPay) is on the way.
Do you deliver?+
Yes — nationwide across South Africa via The Courier Guy / Pudo. Delivery is R99, free for orders over R1 000. Choose Delivery at checkout, and we confirm payment on WhatsApp before your order ships (1-3 working days in main centres, 3-5 elsewhere). Collection at any of our 5 stores stays free.
Can you help me choose?+
Absolutely — message us on WhatsApp or call your nearest store and we'll help you find the right accessory for your device.